At Decent Desert Safari, we strive to provide the best experience for our customers. We understand that sometimes plans change, and we aim to be as accommodating as possible. Please read our refund policy carefully to understand the terms under which refunds are issued.
Cancellation and Refund Policy
- Cancellations Made Within 24 Hours of Booking:
- If you cancel your tour within 24 hours of making your booking, you are eligible for a full refund.
- Please contact our customer service team to process your cancellation and refund.
- Cancellations Made After 24 Hours of Booking:
- If more than 24 hours have passed since you booked your tour, unfortunately, we will not be able to issue a refund.
- This policy is in place due to the preparations and logistics involved in organizing your tour.
How to Request a Refund
To request a refund for a cancellation made within the eligible time frame, please follow these steps:
- Contact Us:
- Reach out to our customer service team via email at decentdesertsafari3901@gmail.com or call us at +971 54 729 6303.
- Provide your booking details, including your booking ID, the name under which the booking was made, and the date of the tour.
- Processing Time:
- Once we receive your cancellation request, our team will process your refund within 5-7 business days.
- The refund will be credited back to the original method of payment used at the time of booking.
Important Notes
- Refunds will be issued only to the original payment method.
- Any transaction fees incurred during the booking process are non-refundable.
- We reserve the right to modify or amend this refund policy at any time without prior notice. Changes to the policy will be updated on this page.
For any further questions or assistance, please do not hesitate to contact our customer service team.
Thank you for choosing Decent Desert Safari. We look forward to providing you with an unforgettable desert adventure.